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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Malcolm Crawford

Malcolm Crawford

October 28, 2024

5  out of  5
rating by Malcolm Crawford
"My experience was very nice the young lady was very nice and very friendly and knowledgeable of what was going on I really enjoyed talking with her and I know I can depend on this company to do the best possible job to help me every time I wouldn’t trade them for nothing in the world"
We responded:
"Malcolm, thank you for your wonderful review! I'm glad to hear that you had such a positive experience with our team. It's great to know that you found our service friendly, knowledgeable, and dependable. We truly appreciate your trust and loyalty. If you ever need anything, we're here to help! - Brad Carlisle - State Farm Insurance Agent, Covington, TN"
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Shelby Stroud

October 9, 2024

5  out of  5
rating by Shelby Stroud
"Audrey at Brad Carlisle Statefarm is always there when we need something. Day or night I know I can email or text if we need anything!"
We responded:
"Shelby, thank you for your wonderful review! I'm glad to hear that Audrey has been so reliable and responsive to your needs, no matter the time. We truly appreciate your trust in our office and are always here to help whenever you need us! - Brad Carlisle - State Farm Insurance Agent, Covington, TN"
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Christina Arthur

October 9, 2024

5  out of  5
rating by Christina Arthur
"Jennifer & Presley The Best ever!! Day or Night They go out of their way to help you no matter What’s going on they’re 100% dependable and I recommend them 1000% I would Definitely recommend and give 10 Stars Covington Tn"
We responded:
"Christina, thank you so much for your wonderful review! I'm glad to hear that Jennifer and Presley have been so dependable and helpful for you. Their dedication to assisting our customers day or night truly reflects the commitment of our team. Your recommendation means a lot to us. If you ever need anything else, don't hesitate to reach out. - Brad Carlisle - State Farm Insurance Agent, Covington, TN"
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Greenup_ClipZz

October 8, 2024

5  out of  5
rating by Greenup_ClipZz
"Attentive, efficient and so friendly! I’m very pleased with my services from this group!"
We responded:
"Thank you for your wonderful review! I'm glad to hear that you found our team attentive, efficient, and friendly. Your satisfaction with our services means a lot to us. If you ever need anything else, feel free to reach out. - Brad Carlisle - State Farm Insurance Agent, Covington, TN"
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Bethany Moore

October 7, 2024

5  out of  5
rating by Bethany Moore
"I spoke with Audrey, who was very helpful and knowledgable. She helped my husband and I get the best coverage for our home and auto."
We responded:
"Bethany, thank you for your wonderful review! I'm glad to hear that Audrey was able to assist you and your husband in finding the best coverage for your home and auto. We appreciate your trust in our office and are always here to help with any future needs or questions! - Brad Carlisle - State Farm Insurance Agent, Covington, TN"
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Christal Fisher

October 5, 2024

5  out of  5
rating by Christal Fisher
"Great customer service!! Would definitely recommend doing business with them!"
We responded:
"Christal, thank you for your wonderful review! I'm happy to know you had a great experience with our customer service. Your recommendation means a lot to us. If you ever need any assistance in the future, we're here to help! - Brad Carlisle - State Farm Insurance Agent, Covington, TN"
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Robert Taylor

October 1, 2024

5  out of  5
rating by Robert Taylor
"Very friendly and took care my needs"
We responded:
"Robert, thank you for your kind words! I'm glad we could meet your needs and provide friendly service. If you ever need further assistance, don't hesitate to reach out. - Brad Carlisle - State Farm Insurance Agent, Covington, TN"
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All about kiyah

September 30, 2024

5  out of  5
rating by All about kiyah
"My experience with Carlisle Agent Audrey was amazing. I would easily recommend this office to anyone needing a quote or coverage. Audrey was able to help me get last minute coverage and save me money on current coverage I already have. Go get a quote you won't regret it. Ask for Audrey Armstrong!!!"
We responded:
"Audrey and our team are so happy to have been able to assist you with your last-minute coverage needs and help you save money on your current coverage. Your recommendation means a lot to us. We're always here to help with any future needs or questions you might have. Thanks for choosing our office! - Brad Carlisle - State Farm Insurance Agent, Covington, TN"
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2X.Media

September 27, 2024

5  out of  5
rating by 2X.Media
"Katie is the best. Love doing business with you guys all thanks to her !"
We responded:
"Katie is truly an asset to our team, and we're happy to know she has made your experience with us so positive. We appreciate your business and look forward to continuing to serve you! - Brad Carlisle - State Farm Insurance Agent, Covington, TN"
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Shelby Ragghianti

September 26, 2024

5  out of  5
rating by Shelby Ragghianti
"Katie Chumley at Brad Carlisle State Farm Insurance in Covington is great. She helped me not only save lots of money on my insurance ,with the crazy rising cost, but also got me better coverage than I had. I definitely recommend her for all your insurance needs. She goes above and beyond to help you. Better coverage and cheaper!"
We responded:
"Katie, thank you for your wonderful review! I'm glad to hear that Katie Chumley was able to help you find more competitive rates and coverage. She truly goes above and beyond for our customers. Your recommendation means a lot to us. If you need any further assistance, our office is here to help. - Brad Carlisle - State Farm Insurance Agent, Covington, TN"
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Dustin Higdon

September 5, 2024

1  out of  5
rating by Dustin Higdon
"Changing my review due to terrible service. They forgot about my claim while my car was in the shop and then dropped my coverage all together. Very nice people but they will backstab you the minute you actually need them."
We responded:
"Thank you for the 5-star review, Dustin! We're so happy to hear that you enjoyed your experience at our office. We strive to create a warm and inviting environment for all of our clients. We hope to see you again soon!"
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mary ann Pritchard

August 9, 2024

5  out of  5
rating by mary ann Pritchard
"Love Love Brad Carlisle and all his assistants in his offices! They are super sweet and caring and will do what they can to help out!"
We responded:
"Thank you so much Mary Ann!! We appreciate the kind words and are grateful for your support. We are happy to assist with your insurance needs!!"
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Sylvia Malone

July 16, 2024

5  out of  5
rating by Sylvia Malone
"Audrey was amazing and so helpful! She got our enrollment processed so quickly!"
We responded:
"Thank you Sylvia!! We appreciate you !!"
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Danielle Pool

May 28, 2024

5  out of  5
rating by Danielle Pool
"Our agent Kelsey is amazing!! She has been so helpful with getting our homeowners insurance squared away with our mortgage company!! 10/10 recommended her for all you insurance needs!!"
We responded:
"We appreciate your business Danielle!! So glad that Kelsey was able to help you! She is one of the best!"
Profile photo of Josh Johnson

Josh Johnson

May 9, 2024

5  out of  5
rating by Josh Johnson
"Audrey at Brad Carlisle's office helped me get a new homeowner's policy and new auto policy. She saved me a ton of money on both AND even got me better coverage than I had before. Brad is a great agent and it is very obvious that he cares about his customers."
We responded:
"Thank you for taking the time to leave us a 5-star review, Josh! We are thrilled to hear that Audrey was able to assist you in getting a new homeowner's and auto policy that saved you money and provided better coverage. We take pride in providing excellent service to our customers and we are glad to have you as a satisfied customer. Thank you for choosing Brad Carlisle's office for your insurance needs!"
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Lee Scott

April 17, 2024

5  out of  5
rating by Lee Scott
"Friendly neighborhood insurance company love them they help me with all my needs ‼️"
We responded:
"Thank you so much for the 5-star rating, Lee! We are thrilled to hear that our team has been able to provide you with excellent service and meet all of your insurance needs. We appreciate your support and look forward to continuing to serve you. Thank you for choosing us!"
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Elijah Riley

March 19, 2024

5  out of  5
rating by Elijah Riley
"Audrey has stayed in contact with me and made the transition to getting my own insurance easy!"
We responded:
"Thank you for the 5-star review, Elijah! I'm glad I was able to assist you with getting your own insurance. It was a pleasure working with you. Have a great day! - Audrey"
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Morgan Sherfield

February 21, 2024

5  out of  5
rating by Morgan Sherfield
"Thankful for Audrey and Kelsey for their diligence in helping me resolve all my insurance questions and concerns dealing with my car. They helped make the situation less stressful and were consistent in communication. Very happy with my experience and happy to know I have amazing people helping me along the way, during a stressful situation."
We responded:
"Thank you Morgan!! We appreciate your business! Glad to assist with your insurance "
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Adrienne McGarity

January 15, 2024

5  out of  5
rating by Adrienne McGarity
"The representative contacted us to make sure we had received our check from Claims. I didn’t have an answer and she allowed us to texted once we did after hours. She was friendly and professional."
We responded:
"We appreciate your business and the review!!"
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Tiara Taylor

December 28, 2023

5  out of  5
rating by Tiara Taylor
"Thank you so much Audrey Armstrong!!"
We responded:
"We appreciate your review and your business!!"
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Melanie Jones

December 12, 2023

5  out of  5
rating by Melanie Jones
"After feeling like I have been in "insurance jail" for the the last 7 years, I finally decided to give State Farm a try. Great decision! Audrey was amazing and saved me over $300 a month on my home and auto insurance combined!! Give her a call!"
We responded:
"Melanie, thanks for the 5 star review and we certainly appreciate your business!"
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Justin Bishop

November 20, 2023

5  out of  5
rating by Justin Bishop
"Holly Ann continues to provide the hometown feel we love. She is knowledgeable, professional and trustworthy. Highly recommend working with her or any other team member at Brad's."
We responded:
"Thank you Justin! We appreciate your business and your family’s!! "
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Stephanie Tackabury

October 20, 2023

5  out of  5
rating by Stephanie Tackabury
"This is one of the best experiences with insurance I’ve ever had. Audrey was such a great help. Every question answered without hesitation. Explain every part to my understanding and even asked if I had questions to make sure I did understand completely. Best customer service/communication hands down! I will be recommending everyone I know for future quotes."
We responded:
"Thanks for the review Stephanie!! We appreciate the kind words and we appreciate your business!!"
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Larry Grandberry

October 13, 2023

5  out of  5
rating by Larry Grandberry
"Audrey Armstrong is great! Excellent customer service!"
We responded:
"Thanks Mr. Larry! We are proud of Audrey too!"
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Jennifer Shahan

July 13, 2023

5  out of  5
rating by Jennifer Shahan
"Hollyann made the process of getting insurance policies established for my four children quick and painless! I recommend calling her for all your insurance needs!"
We responded:
"Thank you Jennifer for the encouraging words!! Hollyann is one of the best!!"